Equifax Scams and TrustedID Signup Problems

As a follow-up to my previous article about signing up for Equifax TrustedID, I wanted to share a few additional bits of information and warnings that have come out in the last week.

Enrollment Wait Times and Other Problems

Apparently, I was one of the lucky ones: I was able to enroll relatively easily in the complimentary TrustedID Premier program offered by Equifax to consumers who were affected by the recent data breach. It took only two days for me to receive an activation email and get everything squared away.

Some people have waited up to a week to receive their TrustedID activation email from Equifax.

However, many people have not had the same experience I have. I’ve heard several anecdotal reports of individuals who have waited much longer than I did to receive their activation email. Some people have waited up to a week, while others have tried calling the Equifax call center without getting through. (Undoubtedly, the company is being slammed with phone calls from concerned individuals!)

Granted, the company’s confirmation message does state that the activation email may take a few days to arrive due to high volume. However, it also makes it sound like if you didn’t receive it, then it must be your spam filters at fault, not the credit bureau itself.

As if that isn’t bad enough, some folks are finding that when they click on the activation link in their email, they are running into errors. They are unable to log in, and they are left hanging without knowing whether their free credit monitoring service has been activated or not.

What to Do About TrustedID Log In & Enrollment Problems?

The company is being fairly silent about all of the problems going on with the “fix” for their data breach. While there are no great alternatives, here are a few things you can do.

Troubleshooting TrustedID Enrollment
ProblemTry This
You didn’t receive the activation email
  • Give it more time – the earliest you can expect to receive the email is 2 days, but in some cases it may take up to a week.
  • Check your spam or junk folder. The activation email should be from [email protected].
Activation link does not work
  • You might have just hit an unlucky surge that overwhelmed the company’s servers.
  • Go do something constructive and then come back in a little while and try it again.
Other problems or issues
  • Try calling the Equifax call center number at 1-866-447-7559 (toll free).
  • Note: You should only call if you have unlimited minutes and a long battery life, since wait times are sure to be very long!
System Unavailable
  • The server is most likely overwhelmed. Try connecting later when others may not be online.

Watch Out for Equifax Scammers!

Along with death and taxes, the other sure thing in life is that some people will always try to take advantage of others. Sadly, this is also true with the Equifax data breach.

Long story short, many people have reported a wide range of scamming attempts. Basically, scammers are using the long activation waiting period to prey on people who are already scared about the security of their personal information.

However, as the Federal Trade Commission has warned, Equifax is not calling people to sign them up for TrustedID. The only way to sign up for the complimentary credit monitoring service is through the dedicated website set up by Equifax at www.equifaxsecurity2017.com.

If you receive a phone call from someone claiming to be from Equifax:

  • Hang up immediately – Do not give them any personal information.
  • Report the incident – The FTC has an online complaint form that you can use to report the scamming attempt.

The same is true for emails. Again, the activation email I received came from [email protected]. Do not open or click on activation links from emails that come from other addresses.

Stay Aware to Stay Safe

The connected world we live in is both a blessing and a curse. It’s easier than ever to enjoy the benefits of having almost everything literally at your fingertips – but it’s also easier than ever for disreputable people to take advantage of those connections for their own personal gain.

The best way to keep yourself and your family safe is to stay aware of the potential dangers and watch out for potential problems. When in doubt, it’s better to hang up the phone or delete an email than to risk getting scammed!

Join the conversation in the comments below if you’ve had problems signing up, or experienced any suspicious activity that could be a scam.